Privacy Policy
At Lusso Auto Group, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. By using our website, you agree to the practices described in this Privacy Policy. We encourage you to review this policy regularly as it may be updated from time to time.
This Privacy Policy applies to all users of our website, services, and any related platforms that are owned or operated by Lusso Auto Group. If you have any questions or concerns regarding this Privacy Policy, please do not hesitate to contact us.
Information We Collect
Personal Information
When you visit our website or interact with our services, we may collect personal information from you. This includes, but is not limited to:
- Contact Information: Name, email address, phone number, mailing address, and other information that allows us to communicate with you.
- Financial Information: Payment details such as credit card information, billing address, and transaction history. This information is necessary for us to process transactions and deliver services.
- Vehicle Information: If you are interested in purchasing, leasing, or renting a vehicle, we may collect information about the vehicle of interest, including make, model, year, and other details related to the purchase or rental process.
- Account Information: If you create an account with us, we will collect login credentials, preferences, and other related information for managing your account.
Non-Personal Information
We may also collect non-personal information that does not directly identify you. This includes:
- Technical Data: IP address, browser type, device type, operating system, and information about how you interact with our website (e.g., page views, search terms, and links clicked).
- Usage Data: Information about how you use our website and services, including visit frequency, time spent on pages, and user behavior during visits.
- Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance the user experience. These technologies help us analyze website traffic, improve functionality, and personalize content.
How We Use Your Information
We use the information we collect for several purposes, including:
1. To Provide and Improve Our Services
Your personal and non-personal information helps us deliver our products and services effectively. This includes processing transactions, managing vehicle sales or rentals, and handling service requests. We also use the information to enhance your experience on our website and customize content based on your preferences.
2. To Communicate with You
We use your contact information to send updates, newsletters, promotional materials, and information about your account or recent transactions. We may also contact you with customer support inquiries, service updates, or other information related to your interaction with Lusso Auto Group.
3. To Personalize Your Experience
We may use the data we collect to tailor your experience on our website by showing you content, products, and services that are relevant to your interests. This can include personalized vehicle recommendations, promotional offers, or related content based on your browsing behavior and previous interactions.
4. To Process Transactions
When you make a purchase, lease, or rental transaction, we use your financial information to process payments securely. This allows us to complete your transaction, issue receipts, and resolve any issues that may arise during the transaction process.
5. To Enhance Website Security
We monitor the usage of our website to detect and prevent unauthorized access, fraud, or malicious activity. Your information helps us implement robust security measures to protect both our website and your personal data.
6. To Comply with Legal Obligations
We may be required to use or disclose your personal information in response to legal obligations, such as court orders, regulatory requirements, or to protect our rights and interests. This may also include compliance with laws related to fraud prevention, safety, or data protection.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience by remembering your preferences, login information, and other details. Cookies are commonly used by websites to provide a more personalized experience.
Types of Cookies We Use
We use the following types of cookies on our website:
- Essential Cookies: These are necessary for the functioning of our website and to provide services such as logging in or completing transactions.
- Performance Cookies: These cookies collect data about how visitors interact with our website, such as which pages are visited most often, so we can improve performance and usability.
- Functional Cookies: These cookies remember your preferences and settings, allowing us to customize your experience on our website.
- Targeting/Advertising Cookies: These cookies track your browsing behavior across websites to deliver targeted advertisements based on your interests.
Managing Cookies
You can manage or disable cookies by adjusting the settings in your web browser. Please note that disabling cookies may affect your experience on our website, and some features may not function as intended.
Third-Party Services
We may engage third-party vendors and service providers to perform various functions on our behalf, including payment processing, analytics, customer support, and marketing services. These third parties may collect, store, and use your personal information in accordance with their own privacy policies.
Third-Party Advertising
We may allow third-party ad networks and service providers to serve ads on our website. These third parties may use cookies or other tracking technologies to collect data about your online activities and deliver targeted ads based on your interests.
Links to External Websites
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.
Data Security
We take the security of your personal information seriously. To protect your data, we implement a variety of security measures, including:
- Encryption: We use secure encryption technologies to protect your data during transmission.
- Access Controls: We limit access to your personal information to authorized personnel only.
- Secure Servers: Our website is hosted on secure servers designed to protect against unauthorized access, data breaches, and other cyber threats.
Limitations of Security
While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Sharing Your Information
We may share your personal information under certain circumstances, including:
1. With Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, marketing agencies, and web hosting services. These third parties are required to maintain the confidentiality of your data and use it only for the purposes for which we engage them.
2. For Legal Compliance
We may disclose your personal information when required by law, regulation, legal process, or government request. This may include disclosing information to comply with subpoenas, court orders, or other legal obligations.
3. To Protect Our Rights
We may disclose your information if necessary to protect the rights, property, or safety of Lusso Auto Group, our customers, or others. This may include situations involving fraud prevention, security breaches, or intellectual property infringement.
4. In the Event of a Business Transfer
In the event that Lusso Auto Group is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you before your personal data is transferred to a new entity.
Your Rights and Choices
As a user of our website, you have certain rights regarding your personal information. These rights include:
1. Accessing Your Information
You have the right to request access to the personal information we hold about you. If you wish to review, update, or delete your data, please contact us using the contact details provided below.
2. Correcting or Updating Your Information
If any of the information we hold about you is inaccurate or incomplete, you can request that we update or correct it.
3. Deleting Your Information
You have the right to request that we delete your personal information, subject to any legal obligations or legitimate interests that may prevent us from doing so.
4. Opting Out of Marketing Communications
You can opt out of receiving promotional emails or newsletters by clicking the unsubscribe link in the email or contacting us directly.
5. Withdrawing Consent
If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Please note that withdrawing consent may affect your ability to use certain services or features of our website.
Children’s Privacy
Lusso Auto Group does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete the data.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. By continuing to use our website after the changes are posted, you agree to the revised terms of this Privacy Policy.